Your items purchased will be despatched within 7 days of receiving the order.
Royal Mail Delivery (UK)
We will send your order by Royal Mail recorded delivery within the UK. Orders up to £15 will be charged at £3 postage and packaging. Orders up to £30 will be charged at £4 postage and packaging. Orders up to and over £200 will be charged at £5 postage and packaging. Please note that Royal Mail requires a signature for deliveries.
Returns & Exchanges
If, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. If you wish to return any items purchased online at www.johnnylovesrosie.co.uk please follow the steps below: 1. If you wish to return an item, you must notify your intention to return it, in writing, within 7 working days from the date you received your goods or email [email protected] The item(s) must then be returned within 14 days of invoice date. 2. All items must be returned in unused (re-saleable) condition. 3. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. 4. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase by registered post only. We cannot be held responsible for any item returned to us in any other way. 5. Any item purchased via telephone or internet, must be returned directly to:
Johnny Loves Rosie
32-38 Osborn St
Return of Faulty or Incorrect Products
Please follow the same procedures as above. However, if the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.
Return of Sale Items
Sale items purchased by telephone or through our online store can be returned for a full refund, if returned within 7 working days of receipt of item for all UK customers.
Cancellation of an Order Prior to Despatch
Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.
If you have recently placed an order with us and wish to cancel it, please email us at [email protected] quoting your order reference no, the date the order was placed, your name and postcode. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.